Automating customer-driven processes
Build customer relations
Maximize
- Service levels
- Information quality
Improve your processes
Maximize
- Efficiency
- Cost control
Transform unstructured data into structured business information
This is the starting point for most of your business processes.
Feed your business with accurate, value-adding data from all incoming documentation, whether received electronically, digitally or in paper format. Increase your internal efficiencies, and exceed the expectations of your customers, with your rapid response and superior customer interaction.
How it works:
The ReadSoft solution allows you to automatically separate incoming documentation and classify them according to document type, regardless of whether they are printed or handwritten. Documents are then bundled together by case type and routed to the appropriate target system.
Each document can be indexed by extracting key data to increase the quality of information reaching the target system, or to make documents searchable in a digital archive.
Your benefits include:
- One entry point for all incoming documents – paper or electronic
- Less time and fewer resources needed to prepare documents before handling a case
- Instant access to all business-critical information on your incoming documents
- Better control of the business critical information flow
Digitize all incoming mail
Speed up the dialogue in your business processes.
Create case files
Automatically bundle all related incoming documents.
Scope
Multiple document types for multiple business processes, in multiple cultural settings and languages.
Automation areas
- Insurance claims processing
- Mortgage/loan processing
- Customer Service Centre inquiries
- Utilities application and contract processing