Customer Care Program
ReadSoft values the opinion of its customers and works hard to maintain the highest level of customer satisfaction. Our Customer Care Program was designed with this in mind and provides the required resources and services to ensure optimal functioning of all customer operations.
Our experienced staff work in partnership with customers to resolve issues and take pride in delivering proactive support, catering to the unique requirements and needs of each and every customer – no matter how big or small.
Schedule of Customer Care activities:
Listed services are dependant on license agreements held and the complexity of the solution and may not be applicable to all customers.
| Activity | Premium | Extended | Basic |
| Annual Account Reviews |  | | |
| Annual 1 Day Health Check | | | |
| Quarterly Case Review | | | |
| Roadmap Preview/Presentation | | | |
| Free Training Dollars/Discount | | | |
| Free Ticket to ReadSoft Oceania Conference | | | |
| Proactive Support Contract available | | | |
| Annual Support Call | | | |
| Newsletter Subscription | | | |
| Solution Support | | | |
Annual Account Reviews:
Our account managers will contact you and address any issues or questions you might have regarding your solution.
Annual 1 Day Health Check:
The ReadSoft Health Check helps you assess the implementation and the operation of your ReadSoft solution, and identifies areas for possible improvements.
Quarterly Case Review:
Our Support team leader will contact you and give you an update on existing cases and discuss SLA performances.
Roadmap Preview/Presentation:
Our experienced staff will be able to present and provide a sneak peek into future product direction, giving you the opportunity to take advantage of new features and trends.
Free Training Dollars/Discount:
Our ReadSoft Training Dollars offers a discount on all services offered by our Professional Services Team, including Training, Solution Optimization and Customizations.
Free Ticket to the ReadSoft Oceania Conference:
Free admission to the ReadSoft Oceania Conference which focuses on sharing technologies, knowledge and solutions that provide further value to customers.
Proactive Support Contract:
A detailed program is tailored to customer needs and delivers a set of proactive services and regular site visits. A dedicated support representative is allocated to help you manage and maintain a fully optimized system.
Annual Support Call:
Annual call from our experienced support team to address any issues or questions that you might have. We provide a quick update on the latest product releases and access to various customer benefits on our web site.
Newsletter Subscription:
Free subscription to our quarterly newsletter which is jam-packed with useful product information, tips and tricks for getting the best out of your solution, customer interviews and case studies, and much more.
Solution Support:
Our Solution Support is available by phone Monday to Friday 7:00am-6:00pm AEDT. Customers are also able to access and log support cases via our web site 24/7.
The ReadSoft Customer Care Program ensures customer satisfaction and provides the opportunity for customers to obtain maximum value from their ReadSoft solution.
Want to know more about The ReadSoft Customer Care Program? Use our contact form.