Proactive Support Services
A proactive approach to customer service delivers many benefits. First, it significantly improves the quality of customer service. No matter how quickly a Customer Service Organization responds to a customer inquiry, there is still a lag between the customer's awareness of the problem and its resolution.
With proactive customer service, problems can be eliminated before the customer is even aware of them. Such proactive care demonstrates the extent of a company's commitment to customer satisfaction and substantially exceeds customers' expectations. This high quality of service can be a serious competitive differentiator and ensure the longevity of customer relationships.
The program is tailored to deliver a suite of proactive services accompanied with regular site visits and access to a named representative to help you manage and maintain a fully optimized system. The program includes a base level of services, outlined as follows, and may be expanded to meet the specific needs of each other.
| Annual Site Review | -
This review will put in place for the next year and make a full assessment of the process and system and make recommendations for the next year in consultation with our users. -
This includes interviews with key stake holders to understand the business requirements for the next year and full system reviews. |
| Annual Admin and User update training | |
| Annual Disaster Recovery test of procedures and systems | |
| Quarterly Solution Optimization | |